Contact us

  • Phone Head Office
    (62 21) 3111 2628
  • Phone Customer Care
    (62 21) 3119 5519
    (Mon - Fri: 8am - 5pm)
  • Opening Hours
    Mon - Fri: 8am - 5pm
    (excluding Public Holidays)
  • Email
    customercare@chinalife.co.id

  • Response To Customer

    We will respond to your submitted Complaint through email/telephone a maximum of 2 working days

  • Complete the information

    Additional supporting documents from customer (as needed)

  • Internal Complaint handling process

  • Complaint settlement

    Follow-up on completion of Complaints a maximum of 10 (ten) working days from of Complaints with complete documentation. The processing time of this Complaint may be extended again within 10 working days with written notice.