Contact us
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Phone Head Office
(62 21) 3111 2628 -
Phone Customer Care
(62 21) 3119 5519
(Mon - Fri: 8am - 5pm) -
Opening Hours
Mon - Fri: 8am - 5pm
(excluding Public Holidays) -
Email
customercare@chinalife.co.id
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Response To Customer
We will respond to your submitted Complaint through email/telephone a maximum of 2 working days
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Complete the information
Additional supporting documents from customer (as needed)
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Internal Complaint handling process
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Complaint settlement
Follow-up on completion of Complaints a maximum of 20 (twenty) working days from receipt of Complaints with complete documentation. The processing time could be extended with written notice