Hubungi Kami change to Contact us

  • Phone
    (62 21) 3111 2628
  • Customer Care
    (62 21) 3119 5519
    (Mon - Fri: 8am - 5pm)
  • Jam Kerja
    Mon - Fri: 8am - 5pm
    (excluding Public Holidays)
  • Email
    customercare@chinalife.co.id
  • Response To Customer

    We will respond to your submitted Complaint through email/telephone a maximum of 2 working days

  • Complete the information

    Additional supporting documents from customer (as needed)

  • Internal Complaint handling process

  • Complaint settlement

    Follow-up on completion of Complaints a maximum of 20 (twenty) working days from receipt of Complaints with complete documentation. The processing time could be extended with written notice