Notice: Change of Alternative Dispute Resolution Institution

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In line with the issuance of the Regulation of the Financial Services Authority of the Republic of Indonesia Number 61/POJK.07/2020 concerning Alternative Institutions for Settlement Disputes in the Financial Services Sector (“POJK 61/2020”), we would like to inform you that since 01 January 2021, Dispute Resolution in the Financial Services Sector outside The trial was conducted by the Alternative Dispute Resolution Institution – Financial Services Sector (LAPS-SJK), which was previously conducted by the Indonesian Mediation and Arbitration Agency (BMAI). Regulations regarding LAPS-SJK (“POJK 61/2020”) can be viewed at the following link: Download OJK regulations


LAPS SJK can be reached through:

Menara Karya 25th Floor, Jl. H.R. Rasuna Said, Blok X-5, Kav. 1-2, South Jakarta 12950

Phone: 021-2527700

APPK (WA only): 62 811-8051-651

Pengaduan APPK (WA only): 62 811-8051-653

Pengaduan Non APPK (WA only): 62 811-8051-652